Help Center
How can we help your reef?
Find answers about shipping, livestock care, custom builds, and store support.
Orders & delivery
Track shipments, pickups, and delivery windows.
Report dead on arrival, damaged, missing, or wrong items.
Shipping days, pickup windows, and carrier details are listed at checkout.
Need to update delivery details? Contact us before your shipment leaves the facility.
Arrive-alive guarantee
Review claim windows and documentation.
Start a structured support request with photos and order details.
- Report issues within the claim window to qualify for credit.
- Keep all bags, labels, and box materials until approved.
Livestock & corals
Get tips for fish, coral, and inverts.
View WYSIWYG and featured frags.
- Ask about feeding schedules, compatibility, and tank size.
- We can recommend quarantine plans for sensitive species.
Custom aquariums
Choose size, glass, and overflow options.
Ask about low-iron glass, bracing, and plumbing.
- We build rimless, eurobraced, and peninsula tanks.
- Custom stands and lids are available on request.
Care guides
Salinity, alkalinity, and nutrient targets.
Build a routine for fish, coral, and inverts.
- Need help diagnosing a coral? Send a photo to our team.
- Ask about lighting and flow requirements for specific species.
Store support
Confirm availability for local pickup.
Ask about current promotions and shipment alerts.
Store information
Hours
- Tuesday: 10 a.m.-6 p.m.
- Wednesday: 10 a.m.-8 p.m.
- Thursday: 10 a.m.-8 p.m.
- Friday: 10 a.m.-6 p.m.
- Saturday: 10 a.m.-4 p.m.
- Sunday: 10 a.m.-4 p.m.
- Monday: 10 a.m.-6 p.m.