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Concept Aquariums
Help center

Aquarium help from people who keep aquariums.

Our Calgary team helps people who keep aquariums with orders, livestock care, custom builds, and local store support. Choose a topic below to find the information to prepare and the right way to reach us.

Get order helpTrack an order

Orders and delivery

Follow an order, check pickup details, or report a problem with a delivery.
Where is my order?
Track shipments, pickups, and delivery progress.
Something is wrong with an order
Report damaged, missing, incorrect, or dead-on-arrival items.

Arrive-Alive Guarantee

Understand eligible livestock coverage and prepare a complete claim.
Review the guarantee
See coverage, documentation, and claim requirements.
Start a support request
Send order details and photos through the guided intake.

Livestock and coral

Get practical guidance before or after bringing livestock home.
Acclimation guidance
Ask the team about fish, coral, and invert acclimation.
Browse coral collections
Shop available coral and featured frags.

Custom aquariums

Plan dimensions, glass, overflow, plumbing, cabinetry, and installation.
Start a custom build
Share your space, dimensions, and system goals.
Talk with the build team
Ask about low-iron glass, bracing, hardware, and installation.

Care and husbandry

Work through water parameters, compatibility, feeding, and maintenance.
Water parameter support
Get help with salinity, alkalinity, nutrients, and stability.
Feeding and routine care
Build a practical routine for fish, coral, and inverts.

Store support

Confirm local pickup, product availability, promotions, or account help.
Store hours and pickup
Confirm availability before making a local pickup trip.
Promotions and savings
Ask about current offers, memberships, and shipment alerts.
Common answers
Quick guidance before you contact the team.

Calgary showroom
Concept Aquariums
1313 44 Ave NE #3
Calgary, AB T2E 6L5
(403) 230-7831
Mon, Tue, Fri: 10 a.m.–6 p.m.Wed, Thu: 10 a.m.–8 p.m.Sat, Sun: 10 a.m.–4 p.m.
Contact the teamView memberships